Shipping policy

Shipping Policy
Effective Date: 28/02/2026

This Shipping Policy applies to all orders placed through https://buyklik.com/.

Buyklik (“we”, “our”, “us”) operates as a legitimate UK business and complies with applicable United Kingdom consumer protection laws.

1. Company Information
Buyklik
Office 11180, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Email: support@buyklik.com
Phone: +44 7456 451626
Company Registration No: 14896562

2. Free UK Shipping
We offer FREE shipping on all orders delivered within the United Kingdom. There are no additional delivery charges at checkout.

Covered Areas:
– England
– Scotland
– Wales
– Northern Ireland (where courier services deliver)

This free shipping offer applies to every order, regardless of order value.

3. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).

During this time, we verify your payment, pick your items, pack them securely, and hand them over to our courier partner.

If there is any issue with your order (e.g., out of stock), we will contact you within 24 hours.

4. Delivery Timeframes
Once your order is dispatched, the estimated delivery time within the UK is 3 to 5 business days.

Total estimated delivery time from order placement (including processing): 4 to 7 business days.

Note: These are estimated timeframes. During peak seasons (Black Friday, Christmas, Sales), deliveries may take slightly longer. We will always keep you updated.

5. Shipping Carriers
We use trusted and reliable courier services depending on location. Our primary logistics partner is DPD. In some cases, we may use alternative trusted courier providers to ensure timely delivery.

6. Order Tracking
Once your order is dispatched, you will receive an automated email with a unique tracking number. You can use this tracking number to monitor your parcel’s journey in real-time on the courier’s website.

If you do not receive a tracking email within 48 hours of placing your order, please check your spam folder. If it is not there, contact us immediately.

7. Correct Address Requirement
To avoid delivery delays, please ensure your shipping address is complete and accurate:
– Full recipient name
– House/flat number and street name
– Town/City
– Postcode (mandatory)
– Contact phone number (for courier communication)

Important: We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by you. If a parcel is returned to us due to an address error, you may be required to pay for re-delivery.

8. Lost, Damaged, or Stolen Parcels
Under UK Consumer Rights Act 2015, we are legally responsible for your items until they are delivered to you (or a person you have authorised).

– If your parcel is lost in transit, we will file a claim with the courier and issue a full refund or send a replacement.
– If your items arrive damaged, please contact us immediately with photos. We will arrange a full refund or replacement at no extra cost.
– In both cases, we will cover the shipping costs.

9. Delivery Delays
If your delivery takes longer than the estimated timeframe, please contact us. We will:
1. Investigate with the courier.
2. Keep you updated on the status.
3. If significantly delayed, offer a full refund or replacement.

Legal Guarantee: Under UK law, goods must be delivered within 30 days unless otherwise agreed. We always aim to deliver much sooner.

10. International Shipping
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time. If you place an order from outside the UK, it may be cancelled and refunded.

11. Secure Checkout
Our website uses secure checkout powered by WooCommerce and Stripe. We accept:
– Credit Cards (Visa, Mastercard)
– Debit Cards (Visa Debit, Mastercard Debit)

All payments are processed through encrypted and secure payment gateways. We do not store your full card details.

12. Policy Updates
We may update this Shipping Policy occasionally to reflect changes in courier partners, operations, or legal requirements. The latest version will always be available on this page.

13. Contact Us
If you have any questions about shipping, tracking, or delivery, please reach out to us:

Phone: +44 7456 451626
Email: support@buyklik.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Company Registration No: 14896562
Address: Office 11180, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

We aim to respond to all shipping queries within 1 business day.

This Shipping Policy is designed to give you complete transparency and confidence when shopping at Buyklik.